Bex-Gen™ for Smarter Places
Bexprt CTO, Mahmoud ElZayet, shares how Bexprt supports Local Government Councils in delivering better services through cloud and AI.
Using technology to deliver better services to residents and communities, is not something new to council or municipalities as they look for more efficiency and better decision making.
With recent advances in AI, the possibilities are even higher and at closer reach. Yet, Councils need guidance from experts on the art of the possible and how to effectively tackle the most pressing challenges with cloud and AI.
As we work backwards from our customers’ needs, Bexprt has developed a suite of sophisticated AI agents and modules, Bex-Gen™, aimed at leveraging cloud technologies to enhance customer experience, operational efficiency, cost optimization, and improving the environment we live in.
In this article, we will discuss Bex-Gen™ for Local Government Councils, a solution aimed at improving Councils’ decision making, and reaction to community online messages. It also enables Councils to efficiently identify street-level issues, respond more quickly to social media reported problems, and consistently improve decisions on formal complaints in less time.
To create the best fit between the different Bex-Gen for Local Government Councils modules, and our customers’ needs, we follow a streamlined process guided by the Bexprt team. Here is an example of the most recent encounter with a Council looking to improve its services.
1. What is the problem we are trying to solve? How can we be sure the new solution solved it?
Councils know their challenges very well. It’s what keeps their teams awake at night. Yet, solutions are rarely solved by matching to a technology. They require good understanding of operations, staff and how technology could fill gaps.
Our Local Government Council customer was concerned about 3 main areas,
- Dealing fairly and quickly with customers’ formal objections
- Knowing quickly when something goes wrong and reported on social media
- Detecting issues with rubbish on the streets, and unsightly graffiti in communities
2. What are the data sources available to solve this problem?
The customer was able to map data sources and types to each area of concern,
- Dealing fairly and quickly with customer complaints: documents and online forms
- Knowing quickly when something goes wrong: social media feeds
- Detecting street and issues with rubbish: cameras owned by the Council
3. Who will manage this solution internally, and what are the access levels?
Bex-Gen for Local Government Councils enables different teams, departments or groups to have different and unique levels of access to data sources.
The customer was able to define which teams would have which access rights for every use case and its associated configuration or dashboards.
4. What is the role of AI and how will it fit into the solution used?
While Bex-Gen for Local Government Councils can combine different Bex-Gen AI agents and modules, each customer can select the right mix of modules and agents, with some degree of customization in each. Modules include, but are not limited to, Intelligent Document Processing (Bextract™), Sentiment Analysis, Decision Intelligence, Augmented Decision Making, Data Extraction, Analytics, Semantic Matching, Media Analysis and more.
We help customers select the right mix by defining the role of AI – whether augmenting, or taking the decision – and by assessing the customer business goals within the industry.
Customers can even define at what point(s) in the process human intervention or human over-riding takes place.
Our workflow-based approach enables AI to fit within existing customer operations. For example, our council here was able to use AI for recommendations and notifications, which augments and empowers their team, speeds up the process, aids transparency and building trust, and helps efficiency and consistency.
5. What are your constraints or compliance requirements in this area?
With the customizable engine behind the Bex-Gen suite, our customers can select where their data will reside, if masking is needed and how to keep all assets secure.
Bex-Gen for Local Government Councils has been built with compliance in mind, ensuring customers have total control over data residency and flow. Our customers always own the data and have full visibility over it.
Leveraging AWS compliance frameworks, we can select the right set of services that allows customers achieve various compliance levels for their systems.
Closing Thoughts
Want to know more about this use case? Or, have a similar issue you think Bexprt’s AI Agents can help with? Get in touch! hello@bexprt.com
“Bex-Gen for Financial Sector”, “Bex-Gen for Manufacturing & Automotive”, “Bex-Gen for Retail & Healthcare”, and “Bex-Gen for Telecom” will be our next topics – follow Bexprt on LinkedIn to see all our updates and be notified when new blogs are posted.
Discover more
- Deep dive into the Bex-Gen solution page
- Bexprt is an AWS Advanced Consulting Partner, Regional SI, AWS Reseller, with their own AI solutions over AWS and on AWS Marketplace, and an AWS differentiated Service and Solutions Partner. Discover more.
- Find Bexprt’s AI solutions and services in the AWS Marketplace, and on AWS Partner Finder
- Bexprt’s Awards: AWS Rising Star Consulting Partner MENA Award 2024, The King’s Award for Enterprise for International Trade 2024, Made in the UK Sold to the World Award.
Bexprt ◦ Your cloud business partner. hello@bexprt.com
